Frequently Asked Questions

What is the VA Healthcare - VISN 4  Network? 
It is a U. S. Department of Veterans Affairs' health care system that includes 10 medical centers and approximately 45 community-based outpatient clinics in Pennsylvania, Delaware, and several counties in West Virginia, Ohio, New Jersey, and New York.  There are approximately 1.5 million veterans living in our network's service area. 

Where are your medical centers located, and how can I contact them toll-free?
Delaware:  Wilmington - (800) 461-8262
Pennsylvania:  Altoona - (877) 626-2500
                         Butler - (800) 362-8262
                         Coatesville - (800) 290-6172
                         Erie - (800) 274-8387
                         Lebanon - (800) 409-8771
                         Philadelphia - (800) 949-1001
                         Pittsburgh - (866) 482-7488
                         Wilkes-Barre - (877) 928-2621
West Virginia: Clarksburg  (800) 733-0512

What services can an eligible veteran receive?
VA provides a Medical Benefits Package , a standard enhanced health benefits plan available to all enrolled veterans. This plan emphasizes preventive and primary care, and offers a full range of outpatient and inpatient services within VA health care system.  To find out more please call toll-free 1-877-222-VETS (1-877-222-8387).    VA's Federal Benefits for Veterans and Dependents Booklet is now available on-line.

Do you have volunteers?  How can I volunteer?
Yes, over 6,000 regularly scheduled volunteers-- including about 1,200 youth volunteers ages 19 and under-- assist our staff in serving veterans.  More than 30,000 other, occasional volunteers visit our medical centers to help with patient activities.  Volunteers spend nearly 700,000 hours helping veterans!  Please contact your local VA medical center to learn more about the opportunities available for both regularly scheduled and intermittent volunteering.   Information is also located on the National VA Volunteering Website.

Are there any VA Vet Centers in your service area?
Yes, there are twelve VA Vet Centers in our service area. They provide such services as neighborhood counseling for individuals and groups, and housing assistance. To find the closest Vet Center, please contact your nearest VA medical center, or visit their Web site at:  www.va.gov/rcs/VetCenterDirectory.htm

Where can I find information on VA benefits other than health care?
For information about other veterans' benefits (e.g., compensation, home loans, education, pension, etc.), call VA's toll-free benefits number, 1-800-827-1000 or look on the VA Website under the Benefits section.